Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information.

Last updated: November 2024

Corkscrew (“we,” “us,” or “our”) operates a marketplace platform connecting event hosts with professional bartenders and hospitality workers in the Dallas-Fort Worth area. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform.

Data Collection Practices

Information You Provide

We collect information that you voluntarily provide when creating an account, booking services, or applying for work opportunities:

  • Name, email address, and phone number
  • Profile information and photos
  • Payment information (processed securely through our payment partners)
  • Event details, booking preferences, and service requests
  • Messages and communications through our platform
  • Reviews, ratings, and feedback

Information We Collect Automatically

When you use our platform, we automatically collect certain information:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages viewed, features used, time spent on platform)
  • Location data (approximate location based on IP address)
  • Cookies and similar tracking technologies

How We Use Your Information

  • Facilitate bookings and connect hosts with workers
  • Process payments and prevent fraud
  • Verify identities and conduct background checks
  • Provide customer support and respond to inquiries
  • Send service updates, confirmations, and notifications
  • Improve our platform and develop new features
  • Comply with legal obligations and enforce our terms
  • Send marketing communications (with your consent)

TABC & Background Check Data Handling

Certification Verification

For workers applying to provide bartending services, we collect and verify:

  • TABC (Texas Alcoholic Beverage Commission) certification details
  • ServSafe or other food safety certifications
  • Professional licenses and credentials
  • Certification expiration dates and renewal information

Background Checks

To ensure the safety and security of our community, we conduct background checks on all workers. This process includes:

  • Criminal history searches at county, state, and federal levels
  • Identity verification
  • Sex offender registry checks
  • Social Security number validation

We partner with trusted third-party background check providers who are compliant with the Fair Credit Reporting Act (FCRA). Background check information is:

  • Stored securely with encryption
  • Accessed only by authorized personnel
  • Retained for the duration of active worker status and as required by law
  • Disposed of securely when no longer needed
  • Never shared with hosts or other users beyond verification status

Your Rights Regarding Background Checks

If you are subject to a background check, you have the right to receive a copy of the report and dispute any inaccuracies. We will provide you with all legally required notices and disclosures before conducting a background check and will obtain your consent in accordance with applicable law.

Payment Data Security

How We Process Payments

All payment transactions on Corkscrew are processed through PCI-DSS compliant payment service providers. We use industry-standard encryption and tokenization to protect your payment information.

Payment Information We Collect

  • Credit or debit card details (last 4 digits only, stored by our payment processor)
  • Bank account information for payouts (encrypted and tokenized)
  • Billing address and contact information
  • Transaction history and receipts

Security Measures

We implement multiple layers of security to protect your payment data:

  • 256-bit SSL/TLS encryption for all data transmission
  • Tokenization of sensitive payment information
  • Regular security audits and penetration testing
  • Secure escrow system for payment holds
  • Fraud detection and prevention systems
  • Two-factor authentication options
  • Regular monitoring for suspicious activity

We Do Not Store Full Payment Details

Corkscrew does not directly store your complete credit card numbers, CVV codes, or full bank account details. This information is securely processed and stored by our PCI-compliant payment partners. We only retain the minimum information necessary to facilitate transactions and provide customer support.

Your Privacy Rights

Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format. You can download your data from your account settings or contact us to request a copy.

Correction and Updates

You can update your profile information, preferences, and account details at any time through your account settings. If you need assistance, contact our support team.

Deletion and Account Closure

You have the right to request deletion of your personal information and close your account. Please note:

  • We may retain certain information as required by law or for legitimate business purposes
  • Transaction records may be retained for tax and accounting purposes
  • Anonymized data may be retained for analytics and platform improvements
  • Information in backups may persist for a limited time

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in any promotional email or by updating your communication preferences in your account settings. Note that you will still receive transactional and service-related messages.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by us
  • Right to opt-out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising your privacy rights

How to Exercise Your Rights

To exercise any of your privacy rights, please contact us at privacy@corkscrew.app or through your account settings. We will respond to your request within the timeframe required by applicable law.

Additional Information

Data Sharing and Disclosure

We may share your information in the following circumstances:

  • With hosts and workers to facilitate bookings and services
  • With service providers who assist in operating our platform
  • With payment processors to complete transactions
  • With background check providers (workers only, with consent)
  • When required by law or to protect our legal rights
  • In connection with a business transfer or acquisition

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information as required by law, to resolve disputes, enforce our agreements, and for legitimate business purposes.

Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@corkscrew.app

Support: support@corkscrew.app

Questions about your privacy?

Our team is here to help you understand how we protect your information.

Contact Privacy Team